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Dr Carolyn Smalley retired from the Practice on 30th September 2019 and Dr Dmitri Jegorov is her replacement.

Change to service: As from 7th August 2019, it has been agreed that the reception staff should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive:

The most appropriate medical care, from the most appropriate health professional, at the the most appropriate time.

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Latest News

Breaking news: First Contact Physiotherapist

As from Tuesday 13th August 2019 the Practice will have the services of a 'First contact physiotherapist' twice a week, whose role in primary care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions. They can organise investigations, medications and onward services.

The Reception team will now need to ask why you need to see a GP, so that you can be sign posted to the most appropriate professional.

Phlebotomy Service provided by Princess Alexandra Hospital

As from 1st April 2019 the phlebotomist will be attending the surgery on the following Days/Times:

Monday: 11:45 - 13:00

Tuesday: 11:15 - 13:00

Wednesday: 11:15 - 13:00

The service is by confirmed appointment only.

Appointments are released at 11:00am the day before:

i.e. Ring Monday @ 11:00 for Tuesday's appointments, Tuesday @ 11:00 for Wednesday's appointments and ring at 11:00 am on Wednesday for Monday's appointments.

Orthodontic care - patient survey

Have you, your child, or someone you care for recently used orthodontic services?

Please read the following Orthodontic Services Poster

Practice Catchment Area - 17/11/2017

Following the proposal published 12/06/2017 to amend the Practice catchment area. This has now been agreed by West Essex CCG and therefore as from the 20th November 2017 this will now be adhered to.

The attached document related to the proposed amendment.

Propose change to Practice catchment area

My Care Record - updated 04/2019

Fair Processing Notice - information leaflet

HOW WE USE YOUR INFORMATION

What is 'My Care Record' - click here for details.

My Care Record is a programme which allows people to give health and care professionals their permission to access their medical records during their treatment.

Statement of Intent - Information Technology

New contractual requirements came into force from 1 April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments; click here to read ours.

Accountable / Named GP for all patients

All patients registered at the Old Harlow Health Centre have a named doctor who has overall responsibility for your care and support. If you choose to see another doctor at the surgery, you are entirely free to go on doing so as before.

Accountable/Named GP