Noticeboard

Notw: The Practice will be closed from 6.30 pm Wednesday 1st June until 8.30 am Monday 6th June. For medical advice please ring NHS 111. - See 'latest news' regarding ordering your medications in a timely fashion


Following media reporting on how the NHS uses your data, please CLICK HERE to read the NHS guidance on how the NHS uses your information.


Practice Policies

Safeguarding Adults and Children

The Lead GP for the Practice is Dr Aneja

The aims of the practice are to ensure that we:

  • Stop abuse
  • Prevent harm and reduce the risk of abuse
  • Safeguard adults in a way that supports them to have choice and control
  • Promotes an approach that improves the lives of the adults concerned
  • Raise public awareness so that communities play their part in preventing abuse
  • Provide information and support in accessible ways
  • Address the cause of the abuse or neglect

All of our staff have had a DBS (Criminal Records) check and receive the relevant Safeguarding Training. Other websites which may be of interest:

NSPCC Safeguarding children and child protection

AgeUK Safeguarding older people from abuse and neglect

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Privacy

Fair Processing & Privacy Policy

Transparency Notice - 15th May 2020

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available here: Complaints Leaflet

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Average Earnings

GP Earnings 2014-15

GP Earnings 2015-16

GP Earnings 2016-17

GP Earnings 2017-18

GP Earnings 2018-19

GP Earnings 2019-20

GP Earnings 2020-21



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website