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Noticeboard

Dr Carolyn Smalley retired from the Practice on 30th September 2019 and Dr Dmitri Jegorov is her replacement.

Change to service: As from 7th August 2019, it has been agreed that the reception staff should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive:

The most appropriate medical care, from the most appropriate health professional, at the the most appropriate time.

Appointments

You can make appointments to see your doctor by coming into the surgery or by telephoning Harlow (01279) 418136.

GP Appointments

Morning surgery runs from 09:00 – 11:00 Monday - Friday. Appointments are at 10-minute intervals. If there are multiple problems to be resolved the GP may ask you to book a second appointment at a later date to address the additional problem due to time constraints.

Some of the appointments (60%) are bookable up to 4 weeks in advance, others are ‘book on days’ and any patients who cannot be fitted into these slots and states that their problem is urgent, is given an emergency appointment after 11:00 to deal with the one problem.

Evening/Afternoon surgeries – Monday to Friday 15:30 – 17:20. These consist of pre-booked, ‘book on day’ appointments and any patients who cannot be fitted into these slots and states that their problem is urgent, is given an emergency appointment after 17:30 and are asked to come and wait to be seen as an extra. These appointments are of 5 minute duration to deal with the one urgent problem.

Antenatal patients are seen at various times depending on the registered GP but range over lunchtime and early afternoons.

Post-Natal and 6-week checks are usually seen before or after a surgery and are booked at the convenience of the patient and their GP.

Practice Nurses

Wide range of appointments covering Monday to Friday commencing 09:00 and continuing throughout the day to 17:50 (lunch break 12:30 – 13:30).

Evening and Weekends appointments - provided by Herts Urgent Care

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgeryand need to cancel or change it, please ring NHS111 and select option 3.

Emergencies 

Harlow (01279) 418136 

Daytime emergencies - Phone the surgery number and the practice duty doctor will be contacted.

Telephone Advice

If you require telephone advice from the doctors please ring the surgery after 11:30 and give the receptionist as much information as possible. The doctor will then 'phone you back when they are not consulting.

If the call is urgent please let the receptionist know and they will put you through to the duty doctor.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website